Frequently asked questions

A slammed door is opened for €110 incl. VAT on weekdays (8am–6pm), €160 in the evening and on weekends and €220 at night. The price is given on the phone, then confirmed in a written quote before any work.

Yes, all 20 arrondissements, from the 1st to the 20th, 24/7, public holidays included. Our locksmiths are spread across the city so they can get to you quickly.

About 30 minutes on average within Paris. The exact time depends on traffic and is given on the phone before the locksmith sets off.

Yes, free and with no obligation. Nothing is done without your signature, and you remain free to say no.

Yes. You can call us or message us on WhatsApp in English, and the quote and invoice are explained to you clearly.

Often, yes: break-in, theft or loss of keys, depending on your policy. Our detailed invoice is accepted by French home insurers.

By card, cash or bank transfer. You always receive an invoice.

€110 incl. VAT on weekdays (8am–6pm), €160 in the evening (6pm–10pm, and 8am–10pm on weekends and public holidays) and €220 at night (10pm–8am). For a door locked with a key, prices start at €180 during the day. The price is given on the phone, then confirmed in a written quote before we start.

In the vast majority of cases, no: a slammed door opens without leaving a mark. If drilling became necessary, the locksmith would explain why and give you the price beforehand, and you would remain free to say no.

Often less than ten minutes for a slammed door. An armored door or a door locked with a key can take longer.

It is usually a broken key bit or a broken cam in the cylinder. Don't force it: we open the door and replace only the faulty part.

Yes, in most cases. We replace only the lock case, rod or cylinder concerned, not the whole system.

It depends on your policy and on the cause (wear or attempted break-in). We give you a detailed invoice to send to your insurer.

Not necessarily. If the cylinder is undamaged and you have a spare, extraction is enough.

It depends on the type of cylinder and the time of day: the price is given on the phone, then confirmed in a free quote before the work starts.

We also work on mailbox, cellar and storage-room locks.

From €160 incl. VAT on weekdays (8am–6pm), €210 in the evening (6pm–10pm, and 8am–10pm on weekends and public holidays) and €230 at night (10pm–8am). A complete lock starts at €250. The final price depends on the brand and security level you choose: a detailed quote is given beforehand.

Yes, especially if documents showing your address were taken at the same time. Depending on your policy, your insurer may cover the replacement.

Lost keys are usually the tenant's responsibility; replacing a worn-out lock is usually the landlord's. Your lease is the reference.

With most home insurance policies, yes, on presentation of the police report and the invoice. Ours is detailed and compliant.

It is better to wait for the police report. If the door doesn't close at all, we can secure it temporarily while preserving evidence.

Yes: we armor existing doors and fit reinforcements, and we install complete armored door sets on quotation.

Call us: we open the door as we would with a standard lock, then get your smart lock working again.

Often yes, depending on the cylinder. Send us a photo of your door on WhatsApp for a quick answer.

Both installation and repair come with a free quote: the price depends on the model and is given before any work starts.

From €2,300 incl. VAT, fitted, depending on the size, the number of locking points and the lock chosen. The exact price is on a free quote drawn up after a visit.

The outer face of the door overlooks the common areas. Armoring that keeps the door's appearance from the landing rarely raises objections, but check your building's co-ownership rules.

Usually one day: your door is closed and secure the same evening.

From €3,350 incl. VAT, fitted. The price depends on the certification level, the size and the finish: a free quote is given after a visit.

If your door and frame are in good condition, armoring is often enough. If the frame is weak or damaged, a complete door set is safer. We advise you after seeing your door.

No: the old frame is removed cleanly, the new door set is adjusted and the finishes are restored. We protect the landing and your apartment during the work.

From €1,550 incl. VAT, fitted, depending on the size and the lock. Free quote after a visit.

Yes. If the door is sound, a new lock or an added security bolt may be enough: we will tell you on site.

Call us: we secure access quickly, on quotation, and give you an invoice for your insurer.

€110 incl. VAT for a standard model. Special models come with a free quote.

A lost key is usually the tenant's responsibility, wear and tear the landlord's. Your lease is the reference.

Depending on the model, yes. Send us a photo on WhatsApp so we can check.