Emergency locksmiths suffer from a bad reputation: misleading teaser prices, inflated invoices, locks replaced for no reason. We built Secure Locksmith Paris on the opposite principle. Here is exactly what we commit to, for every customer.
1. The price is given before we travel
On the phone, we ask you a few simple questions: is the door slammed shut or locked? Armored or not? What type of lock? From your answers, we give you a price including VAT, depending on the time of day. That price matches our published price list. If you prefer, send a photo of your door on WhatsApp for an even more accurate estimate.
2. A written, signed quote before any work
On site, the locksmith assesses the situation and gives you a detailed quote: what will be done, any parts, the price including VAT. You read it, ask your questions, and sign. Not before. It is a legal requirement in France (decree of 24 January 2017) that we apply to every job, without exception, including at night.
3. No unnecessary damage, no unnecessary replacement
A slammed door can almost always be opened without damage. We always start with non-destructive techniques (shims, picking, cylinder bypass). If drilling or replacement becomes necessary, the locksmith explains why, shows you the faulty part and tells you the price before doing it. You remain free to refuse.
4. Quality equipment suited to your door
When a part has to be replaced, we offer several ranges, from a standard cylinder to an A2P-certified high-security one, with their fitted prices. We work with recognized brands (Fichet, Picard, Vachette, Bricard, Mul-T-Lock…) and hand you the new keys and, where applicable, the ownership card.
5. Clear payment and a detailed invoice
You pay what is on the signed quote, no more, no less. Card, cash or bank transfer: it's your choice. The invoice details the work and the parts and is suitable for your home insurance claim.
6. An identifiable company
Our name, address, phone number and Google Business Profile appear on every page of this website. Our reviews are posted by customers on Google: they are public and we can neither edit nor delete them. You can read them before you even call us.
7. A direct contact, 24/7
When you call, a locksmith answers, not a call center passing on your request. The same person follows your job from the call to the invoice, and remains reachable afterwards if you have a question.
8. Respect for your home
We protect the floor when needed, leave the place clean and explain what was done. After a break-in, we advise you on the next steps (police report, insurance) and on useful reinforcements, without pushing you into work you don't need.
What you will never see from us
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A "from €19" price on the phone, then an invoice for several hundred euros.
A real price given on the phone from your description, and our rates published on this website.
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The work starts before you have signed anything.
A written, signed quote before any work. Without your signature, nothing starts.
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The lock is drilled or replaced even though the door was simply slammed shut.
Non-destructive opening first. Drilling is only offered as a last resort, explained and priced.
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Cash-only payment, with no invoice or an unreadable one.
Card, cash or bank transfer, your choice, with a detailed invoice every time.
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A number found on a sticker imitating the town hall or the building manager.
An identified company: name, address, Google Business Profile and verifiable public reviews.
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A call center that sells your call to the highest-bidding locksmith.
A locksmith who answers the phone himself and comes in person, day or night.
Your rights with a locksmith in France
For a home call-out, the professional must inform you of their prices and give you a detailed quote before the work (decree of 24 January 2017). You can refuse the quote. At the end, a detailed invoice must be given to you. In the event of a dispute, you can contact the consumer mediator named in our legal notice free of charge, or report a practice on the government's SignalConso website.
Check for yourself
Before calling us, read our 101 Google reviews, our price list and our legal information. And if any point of this charter were not respected, tell us: it's the only way to stay up to standard.