Data collected
When you contact us (phone, WhatsApp, email or form), we only collect what is needed to handle your request: name, phone number, call-out address and description of the problem.
Purpose
This data is used to organize the call-out and to issue the quote and invoice. It is never sold or passed on.
Form and WhatsApp
Requests sent through the form are processed by Netlify Forms (our website host). WhatsApp messages are subject to WhatsApp's (Meta's) terms.
Cookies and analytics
Only with your consent, this website uses Google Tag Manager and Google Analytics (Google Ireland Ltd) to measure traffic and the use of the call, WhatsApp and form buttons. Without consent, none of these tools is loaded.
Your choice is stored for 6 months in your browser and can be changed at any time with the "Cookies" link at the bottom of each page.
Retention
Billing data is kept for 10 years (legal requirement). Other data is deleted no later than 3 years after the last contact.
Your rights
Under the GDPR, you have the right to access, correct, delete and object to the processing of your data. Write to securelockserrurerie@gmail.com. You may also contact the French data protection authority (CNIL).